Journey Resends or Triggers

Gathering Feedback

Journey resends or Triggers for unopened emails. I need this like yesterday.

Jenny Jones

9 months ago

Activity
Jason

We'll need to look into this more. Industry-wide, opens can only be detected if images are downloaded for the email. That said, privacy changes from Apple cause all images for all emails sent to Apple users that enable MPP (Mail Privacy Protection), which was made available with IOS 15 and above when using Apple Mail, an extremely popular email client.

Therefore, the opens may not be the best option for a resend. Instead, a link click, or lack thereof, may be a better option. Either way, we'll gather requirements for this and add it to our roadmap when we've determined the scope.

0    9 months ago    Reply

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